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Administrator's Week 2025 Highlight: Yong Crandall, Touchpoints at Chestnut

March 10-14, 2025 is National Long Term-Care Administrator’s Week. During this week, staff, residents, families, and volunteers have the opportunity to say “thank you” and honor the administrators who lead our nation’s long-term care communities. 

A heartfelt and sincere thank you from all of us at iCare Health Network to our dedicated Administrator team who continues to lead through challenging times and work tirelessly to safeguard and enrich the lives of the residents we serve. 

In celebrating Long-Term Care Administrator’s Week we’re taking the opportunity to celebrate Yong Crandall, Administrator at Touchpoints at Chestnut!

Meet Yong Crandall, Administrator at Touchpoints at Chestnut. Balancing a demanding role with personal well-being is key to her leadership style. Yong makes time for long walks—either before or after work—to clear her mind and process the day’s ideas and challenges. This practice helps her maintain a positive outlook, which in turn influences the care she provides for both her staff and residents.

Yong embraces the wisdom of Esther and Jerry Hicks, reminding herself that “The dominance of your thoughts is what brings everything to you, and is what is behind the action that you offer. By seeking good feeling thoughts that align with your source – your action will then always feel good.”

By aligning her thoughts with positive action, she ensures that her leadership is both inspiring and supportive. Her approach underscores the importance of nurturing one’s own well-being to positively impact the entire community.