Meet Yong Crandall, Administrator at Touchpoints at Chestnut. Balancing a demanding role with personal well-being is key to her leadership style. Yong makes time for long walks—either before or after work—to clear her mind and process the day’s ideas and challenges. This practice helps her maintain a positive outlook, which in turn influences the care she provides for both her staff and residents. Yong embraces the wisdom of Esther and Jerry Hicks, reminding herself that “The dominan…

This American Heart Month, the iCare Complex Care Team and the Touchpoints Rehab centers invite the entire community—staff, residents, and visitors—to explore heart-smart tips and make small changes that lead to a healthier tomorrow. Signs with tips and healthy habits are in each center lobby.  American Heart Month is observed annually in February to raise awareness about heart disease, the leading cause of death in the United States. Its purpose is to educate the public about heart dis…

On August 27, 2024 the team at Touchpoints at Chestnut put on a carnival and celebration of the iCare Health Network 25th Anniversary for staff and residents.  Touchpoints at Chestnut was the first iCare center to hold their celebration with many still to come. Each celebration will feature a cameo appearance from Prince, to help us in partying like its 1999, iCare’s founding year.  The carnival included cotton candy and other sweet treats, giveaway items, carnival food and music. Great …

“Serving our residents is a privilege. Being entrusted to provide a home for someone during their rehabilitation or as they navigate the final chapters of their life, allows me to ensure that joy, quality care and compassion are a part of what could be one of their most difficult times.”

On February 28, 2024 the team at Touchpoints at Chestnut took a moment to celebrate a big achievement: the care center’s return to Five Star designation with the Centers for Medicare and Medicaid Services (CMS)! According to the CMS website, CMS created the Five-Star Quality Rating System to help consumers, their families, and caregivers compare nursing homes more easily and to help identify areas about which they want to ask questions. The Nursing Home Compare Web site features a quality rati…