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Touchpoints at Chestnut Receives 2019 Customer Experience Award from Pinnacle Quality Insight
February 28, 2019
Touchpoints at Chestnut, a 60 bed skilled nursing facility in East Windsor, Connecticut is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award for Professional Therapy Services. According to Pinnacle, Touchpoints at Chestnut, “has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average and displays a continued dedication to providing Best in Class senior healthcare services”.
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The Touchpoints at Chestnut team leveraged their lobby Christmas decorations into a nice donation to the Five Cupboard Food Pantry in East Windsor. The final donation of non-perishable food, toiletries and other supplies for those in need weighed in at 340 pounds. The team was also able to donate six hams thanks to a Candy Tree Raffle. Congratulations to the TAC team on a creative way to give back during the holidays and for the beautiful display it created for residents and guests.
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Outcome and Testimonial: Touchpoints at Chestnut Therapy Department, November 2018
December 10, 2018
In late November 2018, Touchpoints at Chestnut’s Therapy Department received a glowing testimonial from a resident who felt his expectations were met and exceeded by the team. In part, he said, “The staff of the therapy department in my opinion were very professional and knowledgeable in their treatment. Overall my experience at Touchpoints therapy was an enjoyable and productive experience…I would recommend Touchpoints at Chestnut therapy unit to anyone.”
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US News and World Report: Touchpoints at Chestnut a 'Best Nursing Home for Short Stay Rehabilitation'
November 8, 2018
Touchpoints at Chestnut in East Windsor, CT was named a 2018-19 Best Nursing Home for Short-Stay Rehabilitation by US News and World Report. Chestnut leadership was notified of the honor in mid-October. US News and World Report rating process uses a standard for Best Nursing Home status that is more rigorous than even the star rating system utilized by the Centers for Medicare and Medicaid Services.